Privacy policy

Privacy Policy

Welcome to Whispering Wood. Your privacy is important to us, and we are committed to protecting the personal information you and your family share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, subscribe to our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you sign up, place an order, or contact us, we may collect:

  • Parent/guardian name
  • Email address
  • Postal address
  • Payment details (processed securely via third-party providers)
  • Child’s first name and age (for personalisation purposes only)

Non-Personal Information

We may also collect:

  • Browser type
  • Device information
  • IP address
  • Website usage data (via cookies and analytics tools)

 

2. How We Use Your Information

We use your information to:

  • Provide and deliver your Whispering Wood subscription (letters, emails, and products)
  • Personalise content for your child
  • Process payments and manage orders
  • Communicate with you about your account or updates
  • Improve our website, products, and customer experience
  • Send occasional marketing emails

 

3. Children’s Privacy

Whispering Wood is designed for children aged 6 – 8 years old, but all purchases and subscriptions must be made by a parent or guardian.

We only collect limited information about children (such as first name and age) for the purpose of creating personalised content. We do not knowingly collect more personal data from children than necessary.

If you believe we have collected information from a child without parental consent, please contact us immediately.

 

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors (to securely handle transactions)
  • Printing and fulfillment partners (to deliver physical products)
  • Email service providers (to send subscription emails)

All third parties are required to keep your information secure and only use it for the intended purpose.

 

5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve site functionality
  • Understand how visitors use our site
  • Enhance user experience

You can choose to disable cookies through your browser settings, though this may affect how the website functions.

 

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. These include:

  • Secure payment processing
  • Limited access to personal data
  • Use of reputable service providers

However, no method of transmission over the internet is 100% secure.

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

 

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@offthescreen.com

 

By using our website, you agree to the terms of this Privacy Policy.

Effective Date: 04/04/2026
Last Updated: 04/04/26